Terms of Service
Effective Date: 28th August 2024
Last Updated: 31st August 2024
Agreement to Our Legal Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you, whether personally or on behalf of an entity (“Client,” “you,” or “your”), and Nera Marketing Ltd (“Company,” “we,” “us,” or “our”), concerning your access to and use of our services, including but not limited to the website https://neramarketing.co.uk (the “Site”), and any related products and services provided by Nera Marketing Ltd (collectively, the “Services”).
By accessing or engaging with our Services, you agree to these Terms, including any applicable policies, guidelines, and updates referenced herein. If you do not agree to these Terms, you must discontinue use of our Services immediately.
Contact Information
For any questions or concerns regarding these Terms or our Services, you may contact us at:
Nera Marketing Ltd
Unit 73, The Laurels, Manston Business Park, CT12 5NQ
England
Phone: 01843 230 000
Email: hello@neramarketing.co.uk
Introduction
Nera Marketing Ltd is a digital marketing agency registered in England and Wales under company number 15186660. Our goal is to deliver innovative digital marketing solutions to help our clients achieve measurable growth and a lasting online presence.
These Terms outline the rights, responsibilities, and obligations of both Nera Marketing Ltd and the Client in relation to the provision of Services. By entering into an agreement with Nera Marketing Ltd, you confirm that you have read, understood, and agreed to these Terms.
Definitions
For the purposes of these Terms:
•Client: Refers to the individual or entity engaging Nera Marketing Ltd for Services.
•Services: Includes all offerings provided by Nera Marketing Ltd, including but not limited to website design, hosting, advertising management, SEO, content creation, and analytics.
•Deliverables: Refers to the tangible or intangible output of the Services, such as websites, reports, or campaigns.
•Agreement: The formal document detailing the scope, terms, and conditions of the Services provided.
•Licence: A non-transferable, revocable right to use intellectual property provided by Nera Marketing Ltd under these Terms.
Scope of Services
We provide a range of Services tailored to meet individual client needs, including but not limited to:
1.Website Design, Building, and Hosting
•Comprehensive website design and development, including front-end and back-end functionality.
•Ongoing maintenance and hosting plans, with options for monthly or upfront payment models.
2.Google Advertising
•Campaign management, keyword research, bidding strategies, ad creation, and performance tracking.
3.Search Engine Optimisation (SEO)
•On-page optimisation, off-page strategies, technical SEO, and regular performance analysis.
4.Social Media Management
•Content creation, scheduling, audience engagement, and platform-specific strategies.
5.Content Creation and Marketing
•Development of blog posts, video scripts, website copy, and email marketing campaigns.
6.Pay-Per-Click (PPC) Advertising
•Campaign creation, monitoring, and optimisation for platforms like Google Ads and social media.
7.Analytics and Performance Reporting
•In-depth data analysis, reporting, and actionable insights to improve digital marketing outcomes.
Specific deliverables, milestones, and timelines will be outlined in your service agreement.
General Terms of Engagement
Client Responsibilities
To ensure the success of the Services, you agree to:
1.Provide accurate and timely information required to fulfil the Services.
2.Respond promptly to requests for feedback, approvals, and materials.
3.Ensure compliance with applicable laws and regulations relevant to your business operations.
4.Maintain all accounts, licences, and permissions needed for us to execute the Services (e.g., Google Ads accounts, hosting platforms).
Our Responsibilities
We commit to:
1.Delivering the Services professionally and in line with the agreed scope and timeline.
2.Maintaining the confidentiality of your data and materials provided.
3.Adhering to industry best practices and applicable laws.
Payment Terms
Invoices and Payment Schedules
1.All invoices must be paid in full as per the payment schedule outlined in your service agreement.
2.Payments are non-refundable unless otherwise agreed or required by law.
3.We accept payments via bank transfer, Visa, Mastercard, American Express, and PayPal.
Late Payments
1.Payments not received by the due date may incur interest charges as specified in your service agreement.
2.Late payments may result in suspension of Services, and Nera Marketing Ltd shall not be liable for any delays or losses arising from such suspension.
Additional Costs
Any additional costs (e.g., third-party tools, premium plugins, or extended services) will be outlined in advance and require your approval.
Service-Specific Terms
Website Design, Building, and Hosting
•Ownership: Unless specified otherwise, Nera Marketing Ltd retains ownership of all websites, domains, and associated assets created under this agreement. Clients may acquire ownership by paying a one-off transfer fee, to be agreed upon in writing.
•Cancellation:
•Pay Monthly Plans: Require a minimum one-year commitment. Two months’ written notice is required to cancel.
•Pay Upfront Plans: Hosting cancellation requires two months’ written notice.
Google Advertising
•Ownership: Accounts created by Nera Marketing Ltd remain our property unless purchased by the Client for an agreed fee.
•Cancellation: Two months’ written notice is required.
Search Engine Optimisation (SEO)
•Disclaimer: SEO results are influenced by external factors, including algorithm updates and competitor activity. No guarantees are made regarding specific search rankings.
•Cancellation: Two months’ written notice is required.
Social Media Management
•Ownership: Social media accounts created by us remain our property unless transferred upon termination for a mutually agreed fee.
•Cancellation: One month’s written notice is required.
Content Creation and Marketing
•Ownership: All content remains the property of Nera Marketing Ltd until payment is received in full.
Intellectual Property Rights
1.Ownership
•All intellectual property, including source code, designs, and content, remains the exclusive property of Nera Marketing Ltd unless explicitly transferred in writing.
2.Licence to Use
•We grant you a limited, revocable licence to use the deliverables provided under this agreement for your business operations.
3.Restrictions
•You may not copy, reproduce, or exploit our intellectual property without written permission.
Limitation of Liability
To the fullest extent permitted by law:
1.Nera Marketing Ltd is not liable for indirect, incidental, or consequential damages, including lost revenue or profits.
2.Total liability for any claims shall not exceed the amount paid by the Client in the six months preceding the claim.
Indemnification
You agree to indemnify and hold Nera Marketing Ltd harmless from any claims, damages, or liabilities arising from:
1.Misuse of our Services.
2.Breach of these Terms.
3.Violations of third-party rights, including intellectual property rights.
Termination
1.Nera Marketing Ltd may terminate Services for breach of these Terms, late payments, or other valid reasons.
2.Upon termination, your licence to use our intellectual property immediately ceases.
Amendments and Modifications
We reserve the right to update these Terms at any time. Continued use of our Services constitutes acceptance of the updated Terms.
Governing Law
These Terms are governed by the laws of England and Wales.
For any further clarification, contact us at hello@neramarketing.co.uk.